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Warranty Policy

Warranty Policy

Thank you for shopping at MySaLights. We are committed to providing high-quality products and outstanding customer service. This Warranty Policy complies with all applicable European Union (EU) consumer protection regulations, including Directive (EU) 2019/771 on certain aspects concerning contracts for the sale of goods.

1. Legal Warranty (Statutory Guarantee)

All products purchased from mysalights.com are covered by the EU statutory guarantee of 2 years from the date of delivery. This legal warranty covers any lack of conformity that exists at the time of delivery or arises within two years.

During this period, if the product proves defective or does not conform to the contract (e.g., malfunction, wrong item, or damaged upon arrival), you are entitled to a free repair, replacement, or refund, depending on the situation.

2. Conditions for Warranty Claims

To make a warranty claim, please ensure the following conditions are met:

  • The issue must be reported within 2 months of discovering the defect.
  • You provide proof of purchase (e.g., order confirmation or invoice).
  • The defect was not caused by misuse, improper installation, neglect, or unauthorized modifications.

3. How to Submit a Warranty Claim

To initiate a claim, please contact our customer service team via:

Please include a detailed description of the issue and attach photos or videos if possible. We aim to respond within 3 business days.

4. Remedies

In accordance with EU law, if your product is defective or non-conforming, you are entitled to the following remedies, free of charge:

  • Repair – We will repair the item if feasible.
  • Replacement – If repair is not possible or would cause disproportionate costs, we will replace the item.
  • Refund – If neither repair nor replacement is feasible within a reasonable time, you may request a partial or full refund.

5. Manufacturer’s Warranty (if applicable)

Some items may include an additional manufacturer’s warranty. This warranty is provided by the manufacturer and does not replace your EU legal rights. Please consult the product documentation for details if applicable.

6. Costs & Return Shipping

If your warranty claim is accepted, we will cover all shipping costs related to the repair or replacement. If the claim is not justified (e.g., damage due to misuse), return shipping may be charged.

7. Limitation of Liability

This warranty policy does not cover incidental or consequential damages, except as required by mandatory EU consumer protection laws.

8. Contact Us

If you have any questions about this Warranty Policy or need assistance, please don’t hesitate to contact us at:

Email: support@mysalights.com
Address: As listed on our Contact Page